Hospital Front Office Receptionist /Administration Assistant

Job Purpose:

Halcyon Healthcare Ltd seeks an individual to uphold the functionality of the reception area, offering front office administrative services and exemplary customer care to patients and the public. This role involves professionally addressing inquiries, managing daily financial transactions at the front desk/patient reception, and ensuring a polished service environment.

Responsibilities:

• Deliver exceptional customer service to patients, the public, promptly addressing inquiries and complaints within the department.

• Act as a cashier, handling manual processes in case of computer system malfunctions, and updating records upon system restoration.

• Facilitate patient admissions and collection of inpatient (IP) deposits following established guidelines.

• Account for and reconcile daily collections

• Verify credit services for corporate employees in the computer system based on account entitlement details.

• Ensure timely completion and submission of pre-authorizations by physicians for corporate approvals, resolving any uncertainties with patient services supervisor, manager, or insurance companies.

• Verify patient data in the computer system, accurately bill patients for services, and collect payments accordingly.

• Collaborate with other patient services staff as needed to enhance departmental efficiency and provide timely patient care.

• Answer internal and external phone calls promptly, conveying messages accurately, and maintaining smooth communication within the organization.

• Update patient contact numbers, schedule realistic appointments, and communicate any rescheduling promptly.

• Escalate operational challenges to the Duty Supervisor/Manager for timely resolution.

• Perform any other duties as assigned from time to time.

Qualifications:

• Diploma in Front Office Administration/Business Administration or equivalent.

• Minimum of 1 years’ work experience in the healthcare industry.

• Strong customer service and interpersonal skills.

• Ability to multitask and attention to detail.

• Effective communication and problem-solving skills.

• Public dealing capabilities and cultural sensitivity.

• Excellent planning and results-oriented mindset.

• High integrity, good grooming, and self-presentation.

Gross Salary Range : 30,000 ksh to 35,000 ksh.

Interested qualified candidates can send their application to hr@halcyonhealthcareltd.com